Refund Policy

Steel Marketing Mastermind Group
Steel Marketing LLC

1. Overview

This Refund Policy (the “Policy”) governs all refund requests for the Steel Marketing Mastermind Group (the “Program”), a recurring monthly membership offered by Steel Marketing LLC (“Steel Marketing,” “we,” “us,” or “our”). By enrolling in the Program and submitting payment, you (the “Member”) acknowledge that you have read, understood, and agreed to the terms set forth in this Policy.
At the time of publication, the Program is billed at $197.00 USD per month. This Policy applies in full to the current price and to any future price adjustments, promotional rates, discounted rates, or pricing tiers offered for the Program, regardless of the amount billed in any given billing cycle.

2. 7-Day Refund Window

Refund requests are evaluated on a per-billing-cycle basis under the following terms:

• Eligibility Window: A Member may request a refund for the most recent monthly payment within seven (7) calendar days of the date that payment was processed. The processing date is the date Steel Marketing charges the Member’s payment method, whether for initial enrollment or a recurring renewal.
• Example: If the Member is billed on the 1st of the month, the refund request must be received in writing no later than 11:59 PM Eastern Time on the 8th of that same month.
• After Day 7: Any request received on day 8 or later of the current billing cycle is not eligible for a refund. The Member remains enrolled through the end of that paid billing cycle, after which their access may be canceled in accordance with Section 6.
• How the Window Is Measured: The 7-day window is measured from the timestamp of the successful charge on the Member’s payment method, as recorded by our payment processor. The timestamp recorded by the processor is final and controlling.

3. Refunds Apply to the Current Billing Cycle Only

Refunds are limited strictly to the most recent monthly payment that falls within the 7-day eligibility window. Prior months’ payments are non-refundable under any circumstances.

Illustrative Example:: A Member enrolls on January 1st and is billed $197 on January 1st, February 1st, and March 1st. On March 5th, the Member requests a refund. Because March 5th falls within 7 days of the March 1st charge, the Member is eligible for a refund of the March payment only. The January and February payments are not eligible for refund, as those months of access and services have already been delivered and consumed.
Under no circumstances will Steel Marketing issue retroactive refunds for prior billing cycles, bundled refunds covering multiple months, or prorated refunds for partial months. Each monthly payment is evaluated independently and only against its own 7-day window.

4. How to Request a Refund

To submit a refund request, the Member must:

1. Send a written request via email to [email protected] from the email address associated with their Program account.
2. Include their full name, the date of the charge being disputed, and a brief reason for the refund request.
3. Submit the request no later than 11:59 PM Eastern Time on the 7th calendar day following the processing date of the payment.

Requests submitted through any other channel (social media, SMS, verbal conversation, Slack, etc.) will not be considered valid unless and until they are confirmed in writing via the email address listed above.

We will acknowledge receipt of eligible requests within three (3) business days. Approved refunds are typically processed within five to ten (5–10) business days, though the time for funds to appear on the Member’s statement depends on the Member’s card issuer or bank.

5. Acknowledgment of Services Delivered

The Program provides immediate and ongoing access to digital goods, educational content, group coaching, community access, live or recorded calls, templates, resources, and other deliverables (collectively, the “Services”). By maintaining enrollment and allowing a recurring charge to process, the Member affirmatively acknowledges and agrees that:

• All Services associated with each paid billing cycle have been made available and delivered in full as of the date of that billing cycle’s charge.
• Access to the Program community, content library, group calls, and any associated materials constitutes delivery of the Services, whether or not the Member chooses to use or consume them.
• The value of the Program is derived from the access granted and the resources made available, and not solely from the Member’s individual participation, attendance, or utilization.
• Payments outside the 7-day window represent Services that have been fully delivered, consumed, and rendered, and are therefore non-refundable.

6. Cancellation of Future Billing

The Member may cancel their enrollment at any time to prevent future monthly charges. Cancellation and refund are two separate actions:

• Cancellation stops future billing cycles from being charged. It does not retroactively refund past charges.
• A Refund returns a specific eligible payment as defined in Sections 2 and 3 of this Policy.

To cancel, the Member must email [email protected] at least twenty-four (24) hours prior to the next scheduled billing date.

Cancellations received less than 24 hours before the next billing date may not be processed in time to prevent that cycle’s charge, and that charge will remain subject to the standard 7-day refund window.

Upon cancellation, the Member retains access to the Program through the end of the current paid billing cycle, after which access will be discontinued.

7. No Chargebacks or Payment Disputes

The Member expressly agrees that the refund process set forth in this Policy is the sole and exclusive remedy for any disputes regarding charges associated with the Program. By enrolling and submitting payment, the Member agrees that they will not:

• File, initiate, or threaten a chargeback, payment reversal, or billing dispute with their bank, credit card issuer, or payment provider for any Program charge.
• Contest, reverse, or attempt to reverse any charge through their financial institution, PayPal, Stripe, or any other third-party processor.
• Instruct a third party to initiate a chargeback or payment dispute on their behalf.

The Member agrees that filing a chargeback or payment dispute instead of following the refund process outlined in this Policy constitutes a material breach of this Policy and of the Program agreement. In the event of a chargeback, the Member authorizes Steel Marketing to:

• Immediately and permanently revoke the Member’s access to the Program, the community, and all associated materials, without refund.
• Submit this Policy, the Program agreement, proof of delivery of Services, access logs, and all related communications to the Member’s bank or card issuer as evidence to dispute the chargeback.
• Pursue recovery of the disputed amount, any chargeback fees, collection costs, reasonable attorneys’ fees, and any other costs incurred as a result of the chargeback.
• Ban the Member from enrolling in any current or future Steel Marketing LLC programs, products, or services.

If a chargeback is filed in error, the Member agrees to withdraw the dispute and contact Steel Marketing directly so the matter can be resolved through the refund process in this Policy.

8. Non-Refundable Situations

In addition to the limitations described above, refunds will not be issued for any of the following reasons:

• Change of mind, buyer’s remorse, or change in financial circumstances after the 7-day window has closed.
• Failure to attend live calls, consume content, log into the community, or otherwise utilize Program materials.
• Lack of results, whether business, financial, or personal. The Program provides education, coaching, resources, and access; it does not guarantee specific outcomes, revenue, deal volume, or any other measurable result.
• Dissatisfaction with teaching style, group dynamics, content delivery format, or other subjective preferences.
• Technical issues on the Member’s side, including but not limited to internet connectivity, email filtering, device compatibility, or third-party platform outages.
• Violation of community guidelines, Program terms, or any conduct that results in suspension or removal from the Program.
• Any payment for a billing cycle that falls outside the 7-day eligibility window described in Section 2.

9. Modifications to This Policy

Steel Marketing LLC reserves the right to modify, update, or revise this Policy at any time, at our sole discretion. The version of this Policy in effect at the time a charge is processed is the version that governs any refund request for that charge. Material changes to this Policy will be communicated to active Members via email and by posting the updated Policy to the Program’s refund policy page. Continued enrollment and payment after an update constitutes acceptance of the updated Policy.

10. Governing Law and Dispute Resolution

This Policy is governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-law principles. Any dispute arising out of or relating to this Policy that cannot be resolved through good-faith direct communication shall be resolved in accordance with the dispute resolution provisions of the Member’s Program agreement. If no such provision exists, venue shall lie in the appropriate state or federal courts located in the State of Tennessee.

11. Contact Information

For questions about this Policy, to submit a refund request, or to cancel enrollment, please contact:

Steel Marketing LLC

Email: [email protected]

Website: CalebLuketic.com

Member Acknowledgment

By enrolling in the Steel Marketing Mastermind Group and submitting payment, the Member acknowledges and agrees to the following: